Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather information you voluntarily share. This includes your name, company name, email address, phone number, delivery addresses, and specific needs for your floral requests. We also collect payment details when you place orders, though this is handled securely through our payment partners.

For our corporate clients, we may obtain additional business details such as company registration information, preferred delivery timelines, and budget requirements. This helps us tailor our service to your business needs.

Our site automatically gathers certain technical data when you visit. This includes your IP address, browser type, device details, and how you navigate our site. We use this information to improve site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal information to fulfill flower orders and deliver excellent customer service. This includes processing orders, arranging deliveries, sending order confirmations, and following up to ensure satisfaction.

• Processing and fulfilling your flower orders and gift arrangements
• Communicating about order status and delivery schedules
• Providing customer support and responding to inquiries
• Improving our services based on your feedback and preferences
• Sending relevant updates about our services (with your consent)
• Maintaining records for business and legal compliance purposes

We also use aggregated, non-personal information to understand market trends and optimize our operations. For example, we might analyze which types of arrangements are most popular during different seasons to better prepare our inventory.

With your explicit consent, we may send you information about seasonal offerings, special promotions, or new services that could be of interest to your business. You can opt out of these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your information remains within our business ecosystem, shared only when necessary to provide our services or to comply with legal requirements.

We partner with trusted service providers who assist us in delivering our services. This includes payment processors, delivery partners, and flower suppliers. These partners are contractually bound to protect your information and use it only for the services they perform for us.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal obligations applicable to our operations in London and across United Kingdom.

Data Security and Protection

We treat data security seriously and deploy multiple layers of protection. Our systems use encryption for sensitive data transmission, secure servers for data storage, and regular security updates to guard against threats.

Physical security measures protect our office systems, and access to personal information is limited to employees who need it to perform their duties. Our team receives ongoing training on privacy practices and data handling procedures.

Payment information is processed through secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems — this data is handled by certified payment processors who specialize in secure financial transactions.

While we maintain strong security measures, no system is completely immune to risk. We continuously monitor and update our security practices to address evolving threats and uphold high protection standards.

Your Rights and Choices

You have several rights regarding your personal information. You can request to see what we hold about you, ask us to correct inaccuracies, or request deletion of your data when legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We keep your information only as long as necessary for business purposes and legal requirements. Order records are typically retained for accounting and warranty purposes, while marketing preferences are kept until you request removal.

When we no longer need your information, we securely delete or anonymize it. Some information may be retained longer if required by United Kingdom business laws or for legitimate business interests such as preventing fraud.

Cookies and Website Technology

Our website uses cookies to enhance your browsing experience and to understand how visitors use our site. Cookies are small files stored on your device that remember your preferences and enable certain features.

Essential cookies are necessary for the proper functioning of our site — they enable basic navigation and access to secure areas. These cookies do not collect personally identifiable information and are automatically enabled when you use our site.

We employ analytics cookies to learn how visitors interact with our site. This helps us identify popular content, optimize page performance, and improve user experience. This data is collected in aggregate form and does not identify individual users.

You can adjust cookie settings through your browser preferences. Note that disabling some cookies may affect certain website features and your overall browsing experience.

Business Transfers and Changes

If GrandBridgeSeek undergoes significant business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We would inform you of any such changes and ensure your information remains protected under privacy standards consistent with this policy.

In the unlikely event that we discontinue operations, we would ensure that your personal information is either securely transferred to a successor entity (with appropriate privacy protections) or securely deleted in accordance with data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will notify you via email or by posting a notice on our website before they take effect.

Minor updates for clarity or administrative changes may be made without prior notice. We encourage you to review this policy occasionally to stay informed about how we safeguard your privacy.

Children's Privacy

Our services are intended for businesses and adult consumers. We do not knowingly collect personal data from individuals under 18. If we learn that we have inadvertently gathered information from someone under 18, we will promptly remove that data from our systems.

Parents or guardians who believe we may have information from their child can reach us using the details below, and we will handle the matter promptly.

International Data Considerations

Our primary operations are based in United Kingdom, and we store and process data under United Kingdom jurisdiction. However, some of our service providers may handle data overseas. When this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

We comply with United Kingdom data protection laws and regulations, including those related to business operations, financial transactions, and handling of customer data. Our practices align with evolving privacy standards in United Kingdom's digital economy.